Frequently Asked Questions

General Questions

Australian Watch Insurance is available to Australian Watch Club members. Simply apply for membership online to Australian Watch Club and instantly become eligible for Australian Watch Insurance.
Australian Watch Insurance will require you to submit personal, sensitive information about yourself and your watch(es) to complete your application; therefore, application submission on your behalf by a point of sales staff is not permissible.  Point of sales staff can assist you should you have inquiries in relation to your serial number, reference number and other non insurance related inquiries.  Please contact us should you have further queries relating to your insurance application and it would be our pleasure to assist you through the process.
Australian Watch Insurance is currently unable to offer a monthly payment service at present.  This service will become available in the future.

Australian Watch Insurance accepts all credit card payments and BPay.

Australian Watch Insurance 28 days prior to your policy expiring will send you an automatic renewal notice.
Australian Watch Insurance’s automated system is designed to guide you through the entire application process.  Should you accidentally forget to fill out a required column, it will be highlighted and once addressed will allow you to proceed.  Should you require any assistance in relation to completing the automated form, please contact us and Australian Watch Insurance will assist you in completing your application.
Australia Watch Club has a member’s directory, which will list our certified valuers.  Australian Watch Insurance can also have this directory list added.

Yes, Australian Watch Insurance will cover you in the event of accidental damage.  Please obtain a repair quote from your point of sale if your timepiece was purchased as a new piece through an authorized dealer/boutique; or if your timepiece was purchased pre-owned through a retail dealer.  If your timepiece was purchased privately; please obtain a repair quote from the brand’s authorized dealer/boutique.

In the event you sell your timepiece, we strongly recommend you contact Australian Watch Insurance to cancel your policy; so you are not paying for a service you no longer require.  It is your duty to inform Australian Watch Insurance of any status changes/updates that arise in relation to your timepiece.
A copy of the PDS for Australian Watch Insurance can be located on our website. In addition to being available on our website, a PDS will be attached to your insurance policy.  In the event you are unable to location the Australian Watch Insurance PDS, please contact us via email and we will send you a copy of the PDS.

Timepiece Related

You will be able to find your serial number on your watch, its warranty card and in some instances on your proof of purchase.  Serial numbers are generally located on the back case of the watch, between the bottom lugs, and sometimes underneath the lugs (this may differ depending upon the brand).  If you are unsure, please contact your point of sale to assist you in locating your watch’s serial number.
You will be able to find your reference number on your watch, its warranty card and in some instances on your proof of purchase.  Reference numbers are generally located on the back case of the watch and between the top lugs (this may differ depending upon the brand).  If you are unsure, please contact your point of sale to assist you in locating your watch’s reference number.
A timepiece purchased within 7 calendar days from an Authorized Dealer/Authorized Reseller, Manufacturer Boutique from either a physical store or online store; where you are the first owner and have a physical copy of the proof of purchase displaying the relevant details of the watch(reference and serial number), its original purchase price and warranty card issued by the manufacturer. Note: New Old Stock (NOS) timepieces are not classified as a ‘new timepiece’ as these are pieces that in most instances have not been sold while the store was operating as an Authorized Dealer/Authorized Reseller; where their agreement with that brand may have lapsed. 

A timepiece from a physical store where you are supplied with a physical copy of proof of purchase.  The proof of purchase must include the following details: store/seller, details of the watch (reference, serial number or other identifiable/distinguishable features), and the price paid for the watch.

A timepiece purchased privately from an individual or other source where the watch is unable to be verified and checked for authenticity by an accredited certified valuer.  For your timepiece to be eligible for insurance, you will be required to obtain a certificate of valuation from one of our accredited valuers, who will be more than happy to assist you.

Claims Related

Australian Watch Insurance has a claim excess charge at $500 or 1% of the insured value of the watch (whichever is higher).
Australian Watch Insurance will endeavor to process your claim as swiftly as possible.  Our average claim process turnaround is 10 working days.
Australian Watch Insurance will endeavor to find an exact replacement of what was lost, stolen or damaged beyond economic repair.  In the instance an exact replacement becomes unavailable, Australian Watch Insurance will replace it with its “current”/”updated” reference.  Should both prior scenarios become unavailable, a cash settlement will be issued.
Australian Watch Insurance is here to assist you in lodging a claim for your valued timepiece in the unfortunate event it is lost/stolen. To better assist you in lodging your claim, please ensure you have a Police Report/Police Report Number to enable us to process your claim as swiftly as possible.

Policy Related

Australian Watch Insurance will protect your investment for loss, theft, accidental damage, Worldwide Coverage and Price Increase Protection.
All watches sold new or pre-owned from a dealer are eligible for insurance at its purchase price at the time of purchase.  Should the value of your watch exceed your purchase price and you wish to insure it at an agreed value, please have your watch undergo a certified valuation by one of our accredited valuers.  Upon receiving the valuation certificate, please contact us to discuss your options regarding having your timepiece insured at an agreed value.
Australian Watch Insurance does not have a maximum capped amount you are able to insure your investment(s) for.  All new and pre-owned timepieces from retail dealers (specified definitions below) are eligible to be insured at the purchase price (as per price on proof of purchase).  Note: New Old Stock (NOS) timepieces are not classified as a ‘new timepiece’ as these are pieces that in most instances have not been sold while the store was operating as an Authorized Dealer/Authorized Reseller; where their agreement with that brand may have lapsed.
Your Australian Watch Insurance policy takes effect immediately after your application and payment has been completed.
Why would you want to cancel your insurance policy with Australian Watch Insurance?  Should you wish to cancel your insurance, please contact Australian Watch Insurance in writing to lodge an insurance cancellation request.